⚠️ Seven Mistakes to Avoid When Filing an ORA Policy Claim

Filing a claim with ORA Policy is designed to be quick, cashless, and hassle-free. But sometimes, small mistakes from customers can delay the process — or even may lead to rejection. To help you get the most out of your protection plan, here are seven common mistakes to avoid when filing your ORA claim.

❌ 1. Not Reporting the Damage on Time

Too much Delaying claim reporting can reduce your chances of approval. Always inform ORA Policy about accidental damage or theft as soon as it happens typicality within 5 days either email, whats-app text or call, if delayed, mention reason for delay. Quick reporting = quicker settlement.

❌ 2. Submitting Incomplete Documents

Missing ID proofs or FIR copies (in case of theft) can slow down your claim. Always mention IMEI No, Serial Number and device details while you file theft claim.

❌ 3. Ignoring Policy Terms & Coverage

Not every damage is covered for example pre-existing issues. Make sure you read your policy terms so you know exactly what’s protected.

❌ 4. Attempting Self-Repairs Before Claim

Trying to fix the device on your own or using unauthorised service centres can void your coverage. Always let ORA handle pickup and repairs through approved channels.

❌ 5. Giving Wrong or Inaccurate Information

Providing incorrect IMEI/serial numbers, wrong date of damage, or unclear claim details can cause unnecessary delays or rejections. Double-check everything before submitting.

❌ 6. Delaying Pickup or Delivery Appointments

If ORA Policy schedules a pickup or delivery, make sure you’re available. Skipping scheduled appointments often adds days to your claim process.

❌ 7. Not Responding calls, texts or emails after you submit claim

Some customers file and forget. While ORA usually updates you, it’s smart to track your claim status and ensure documents and steps are completed on time.

✅ Final Word

Your ORA Policy claim process is designed to be smooth, transparent, and customer-friendly. By avoiding these seven mistakes, you ensure faster approval, stress-free service, and the full benefit of your protection plan.

💡 Pro tip: Keep your invoice, IMEI, or ORA Policy number saved in your email or cloud — it makes filing claims much faster!